Discount Storage Insurance (www.discountstorageinsurance.com) revolutionized the storage insurance industry by developing a fully streamlined, customer-centric platform that addresses common pain points in the contents insurance purchasing process. This case study examines how Thinkbound transformed the storage insurance landscape through innovative technology and customer-focused solutions.
Long insurance purchasing processes
User experience on mobile devices
New to the market company
Lack of flexible payment options
Follow-up procedures
Integration capabilities with software platforms
Cumbersome claims submission process
The website was redesigned to allow customers ‘on the go’ to complete their insurance purchase in under 3 minutes from their mobile devices, significantly reducing friction in the buying process. Thinkbound, a leading web development company in Toronto, also developed flexible insurance packages with customizable add-ons to meet every customer’s needs.
By embedding customer service into the IT infrastructure, Thinkbound ensured rapid development of administration tools, enhancing scalability and customer service responsiveness. This was part of their web app development services, allowing for a smoother interface and faster processing times.
Implemented online claims submission and processing within the platform. Online forms and image submissions and tools for quickly producing the required evidence for underwriter to review.
Partnered with a leading SEO agency in Toronto, to implement a comprehensive strategy for organic search visibility, complemented by digital marketing campaigns on social media and search engines to enhance brand awareness, generate leads, and convert paid traffic.
Developed automated notifications for storage facilities about expired insurance policies. Reminders of past due invoices for policies. Email and process of insurance certificates, and more.
Thinkbound is a Toronto-based web design company. We create tailored solutions for clients, enhancing their online presence and driving growth with integrity.
Thinkbound is a Toronto-based web design company. We create tailored solutions for clients, enhancing their online presence and driving growth with integrity.
